Sustainability reports

Westpac's reports detail our performance across the environmental,social and governance aspects of our business.

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This year we contributed New Zealand’s most material issues to our Group-wide 2009 Annual Review and Sustainability Report.
Setting out Westpac’s leading performance indicators, the 2009 Annual Review and Sustainability Report reflects the work to embed sustainability thinking more broadly into the business.
The combined report demonstrates the integration of sustainability into strategy and operations across the Westpac Group.
NZ highlights include:
The progress of our financial literacy programme, Managing your Money – page 20  
How our customer-centric branch operating model will help support local communities – page 20.  
Building sustainability into our products and services and helping customers’ transition to a low carbon economy – pages 32 and 38  
The support for customers experiencing financial hardship following the financial crisis – page 34  
The attainment of CEMARS a world first for banking and progress on how we’re tracking on our four-year carbon reduction target – page 36.  
NZ FACTPAC (PDF 106kb) with all the facts and figures on performance.  
> download the 2009 Annual Review and Sustainability Report (PDF 6.9mb)

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To provide feedback, or request a printed copy of our Report, please contact our Sustainability team at tomorrow@westpac.co.nz		  
Our approach to reporting
We’ve listened to feedback from our staff, customers and some members of our Community Consultative Council. They prefer to be updated more regularly on our sustainability performance, rather than in one report at the end of the year. So in 2009 we directed our resources into providing more regular updates through our various product and service communication channels such as TV advertising, in-branch communications, press advertising, staff intranet, customer emails, online banking messages and website updates.
We continue to contribute New Zealand’s most material issues to our Group-wide 2009 Annual Review and Sustainability Report (PDF), which for the first time integrates financial and non-financial performance - emphasising the link between sustainability and shareholder value.
Westpac’s 2009 Annual Review and Sustainability Report (PDF) sets out non-financial performance across more than 110 indicators covering the environmental, social and governance aspects of our global business – specifically in Australia, Pacific Islands and New Zealand.
Our Sustainability Report is based on the 2006 – "G3" – Global Reporting Initiative (GRI) Guidelines.
The GRI guidelines – in the form of principles and indicators – aim to provide comparability and consistency between sustainability reporting, worldwide.
We supplement this with two sector-specific frameworks for financial institutions: Social Performance Indicators for the Financial Industry (SPI-Finance) and Environmental Performance Indicators for the Financial Industry (EPI-Finance).
We continue to complement these frameworks with additional, specific indicators to ensure we capture the most material issues for our stakeholders.
These are developed through our continuing engagement with stakeholders in New Zealand and forms part of the Group’s materiality assessment framework.
Most crucially we continue to ensure that our performance is independently assured and verified against the AA1000 Assurance Standard.
This comprehensive process provides credibility around the content of our performance reporting using a strict set of guidelines, ensuring that: material issues are reported; that these issues are broadly understood by the organisation; and that Westpac is responding to these key issues.
> read our Assurance Statement (PDF 2.3mb)  
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Order previous Sustainability Reports
Download or order a hard copy of a recent Corporate Responsibility / Sustainability Report.  
NZ Stakeholder Report 2008 - download or order  
Group Stakeholder Report 2008 - download or order  
Apopo - Tomorrow 2007 - download or order  
Apopo - Tomorrow 2006 - download or order  
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