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 To further safeguard your Online Banking and improve our online services to you, we’ve implemented the Online Guardian Challenge Service.
Login to Online Banking now
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More info
Contact Us
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email |
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Westpac branches |
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phone 0800 400 600
(7am to 11pm,
7 days a week) |
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calling from overseas?
Phone +64 9 912 8000
(international toll charges apply) |
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| Because the Online Guardian Service will become a critical component for completing Online Banking services in the future, it is mandatory for you to complete the initial setup |
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| During this process we’ll ask you to choose three questions and tell us the answers, we'll also ask you to register your mobile number with us. The registering of a mobile number is not mandatory however, we do encourage it. |
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| If you do register your mobile number with us and have forgotten your password, you will be able to use the Online Guardian Challenge Service to receive a temporary password to your registered mobile number. |
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| We will progressively incorporate the Online Guardian Challenge Service into other online processes (both new and old) to provide an even safer Online Banking experience for you. |
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| For example: |
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| In the future, to complete some online activity (e.g. making large payments to someone new, or logging into Online Banking from a different computer), you may be prompted to answer a challenge question or enter a verification code that we will send to your mobile number by txt. |
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Login to Online Banking, where you will be prompted to choose and answer three challenge questions to register you for the Online Guardian Challenge Service. |
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| Note: this is a one-off setup process. The challenge questions and answers can be reviewed at any time using the new Security Preferences menu. |
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Register your mobile number so that you will have the ability to reset your Online Banking password without having to call us or come into a branch |
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| Although we strongly recommend registering your mobile number, it will never be a mandatory requirement for standard Online Banking functions |
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More about the Online Guardian Challenge Service |
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Register for the Online Guardian Challenge Service |
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| Westpac's General terms and conditions, incorporating Westpac's Electronic Banking Services terms and conditions apply. |
