Technical Online Banking FAQs

Information about login and connection issues, why pop-ups don’t work, what ‘site certificate’ messages are and more.

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Contact us Online Banking enquiries
  > Email
  > Westpac branches
  > phone 0800 400 600
(7am to 11pm,
7 days a week)

1: Why can’t I access Online Banking from my computer?
To access Online Banking, you will need to use a 128-bit compatible internet browser.
2: Why is the system response so slow?
We constantly test our response time and do everything possible to deliver consistently fast performance.
Online Banking  
pages should take an average of no more than 7 seconds to load  
responses may sometimes be slower due to complex functions related to your banking records.  
Factors that can affect your response time include
your modem speed  
general network loading  
time of the day  
quality of your phone line.  
If slow speed is a constant problem you
may be able to reconfigure some settings in your browser to improve things  
can empty temporary internet files saved on your computer from sites you’ve visited.  
3: What do I do if Online Banking crashes while I'm doing my banking?
If your computer crashes while you are logged on
your Online Banking session will automatically end
the last transaction you made before it crashed should have gone through
check your account balances and transaction lists to confirm when you next login.


> 4: Why do I get a message saying “We were unable to complete your last request. Please try again in a few minutes”?

> 5: What are the minimum web browser requirements for using Online Banking?

> 6: What are cookies, and why do I need them for Online Banking?

> 7: What site measurement and tracking software do you use?

> 8: Why doesn’t my pop-up calendar work?

> 9: Why do I get a site certificate message when I try to connect to Online Banking?
Question still not answered? Contact us
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